Bank and Credit Card Provider Investments in Easy-to-Use Digital Tools Pay Off, J.D. Power Finds
TROY, Mich.–(BUSINESS WIRE[1])–During the height of the COVID-19 pandemic, 37% of retail bank customers said they were using their bank’s mobile app more frequently than ever before, and 48% said their preferred means of depositing a check during that period was via mobile phone. Years of digital investments are paying off as banks support homebound customers to continue their banking...